You can pay by card, Paypal, Shopify Payment, or invoice for all the countries and regions we deliver to. (Installment option by Shopify Payment is only available for US shipping address)
We are here to help
Purhcase
Accepted forms of payment
Shipping costs and VAT
Shipping costs are included in the price you’ll see at checkout. The shipping method can vary depending on your shipping address, country, and region. And the price you see at the checkout doesn't include custom fee and import tax.
Orders and delivery
Shipping schedule & Cost
Shipping Schedule
The order is dispatched within 48 hours of the order confirmation.
Delivery time varies depending on the shipping address.
Delivery To US: 3~4 days
Delivery to the Rest of World: 5~8 days
Please contact cs_global@neolab.net if you have any questions related to shipping or
expedited shipping request.
Shipping Cost
Shipping costs are included in the price you’ll see at checkout.
The shipping method can vary depending on your shipping address (country, and region) and the weight total of your order. And the price you see at the checkout doesn't include the customs fee and import tax.
Order with express shipping
Please contact cs_global@neolab.net if you have any questions related to shipping or
expedited shipping request.
Order confirmation
Once the order is completed, you will receive an order confirmation email.
We will notify you when it has been sent in a separate email.
If you can't find the order confirmation email, please contact cs_global@neolab.net
Issues with delivery
Please contact cs_global@neolab.net for lost parcels, missing items, and delivery delays.
Countries we ship to
We provide international shipping. Please refer to the list below to view Neo Smartpen ships.
If your shipping address is not listed below, please contact cs_global@neolab.net to place an order.
Argentina
Australia
Austria
Belgium
Brunei
Bulgaria
Canada
Chile
Colombia
Croatia
Czechia
Denmark
Egypt
Estonia
France
Finland
Germany
Greece
Hong Kong SAR
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Kazakhstan
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao SAR
Malaysia
Malta
Mexico
Moldova
Monaco
Nepal
Netherlands
New Zealand
Norway
Paraguay
Peru
Philippines
Poland
Portugal
Romania
San Marino
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa (8 of 9 provinces)
Spain
Sweden
Switzerland
Taiwan
Thailand
Türkiye
Ukraine
United Arab Emirates
United Kingdom
United States
Uzbekistan
Vietnam
Order Cancellation
Before Shipping
Please contact cs_global@neolab.net to cancel the order.
After Shipping
Once the package is dispatched, we are unable to cancel the order.
Please contact cs_global@neolab.net to initiate the return.
Discounts and rewards
Do you offer discounts?
We offer a 10% discount for email subscriptions and redeem your reward points for a discount.
How Can I earn reward points?
-
You can earn reward points in many ways! Please find ways to earn in the below.
Subscribe email listing : 200 points
Create account: 200 points
Leave a Review : 500 points
Enter your birthday : 200 points
Place Order : 10 points for every $1 you spent
How can I redeem my reward points?
- You can redeem your reward points at the reward point tab on the desktop homepage.
Click Get Rewards and choose between a $10 and $20 order discount.
- The minimum redeemable reward points are 1,000 points
Cancellations and returns
Return policy
Returns - Change of Heart
You are eligible to return within 30 days after delivery.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. You will be responsible for the shipping costs
for returning items.
Returns - Defective Item
If the defect is not caused by wear and tear, an accident, or misuse,
you might be entitled to a replacement, refund, or repair.
Please contact cs_global@neolab.net to start replacement or return.
Replacement
If the defect is not caused by wear and tear, an accident, or misuse, you are entitled to a replacement, refund, or repair.
Please contact cs_global@neolab.net to start replacement process.
Refund Processing Time
It depends on the country and your payment method.
It normally takes 10~14 working days to receive a rage 10~14 working days to receive a refund for your original payment method.
Please contact cs_global@neolab.net if you have help with refund.
Warranty
Neo Smartpen offers a 1-year limited warranty for smart pens purchased within this shop.
We do not offer a warranty and do not reimburse for any defects or damage found on smartpens
or other devices that have been purchased from outside of shop.neosmartpen.com
Please contact the reseller for the warranty.
*Paper products are not covered by warranty.
STILL HAVE ANY QUESTIONS?
✉️cs_global@neolab.net